Explanation of the data protection policy and information obligations

The protection of your personal data is particularly important to us. We process your data exclusively on the basis of the legal provisions (DSGVO [general data protection regulations], TKG 2003 [telecommunications law]). We will inform you about the most important aspects of the data processing within the scope of our website, in this data protection declaration.

Contact with us

If you contact us using the form on our website or by email, the data you provide will be saved at our site for six months for the purposes of processing your enquiry and for dealing with any follow-up questions. We will not pass on this data without your consent.

Web analysis

Our website uses functions of the web analysis service. Cookies are used for this purpose, which enable an analysis of the use of the website by its users. The information thus generated is transferred to the provider's server and stored there.
You can prevent this by setting your browser so that no cookies are stored.
We have concluded a corresponding contract with the provider for order data processing.
{Use of IP addresses on the basis of the legal foundation "legitimate interest"; in this case pseudonymisation is recommended:} Your IP address will be recorded, but pseudonymised immediately (e.g. by deleting the last 8 bits). This means that only a rough localisation is possible. {For non-European providers:} The relationship with the web analysis provider is based on ... [standard contractual clauses / a decision on appropriateness from the European Commission (e.g. in the case of the USA: "Privacy Shield")].
The data processing is based on the legal provisions of § 96 paragraph 3 TKG and Art. 6 paragraph 1 point a (consent) and/or f (legitimate interest) of the DSGVO.

Our concern in terms of the DSGVO (legitimate interest) is the improvement of our offers and our web presence. Since the privacy of our users is important to us, the user data is pseudonymised [pseudonymisation is recommended for the legal basis "legitimate interest"; this must be clarified with the web analysis service].
The user data is stored for the duration of ... [specify storage period] [this must be clarified with the web analysis service].

Your rights

You have the right to information, correction, deletion, restriction, data portability, revocation and objection, as a matter of principle. If you believe that the processing of your data infringes the data protection laws or infringes your data protection rights in any way, you also have the right to complain to a data protection supervisory authority. In Austria this is the data protection authority.

You can contact us via the following contact details:

Rosensteiner GmbH
Hermesstraße 2b, 4595 Waldneukirchen
Tel: +43 7258 20 110


You have the possibility to subscribe to our newsletter via our website. To do so, we need your e-mail address and your declaration that you agree to receive the newsletter.

In order to provide you with targeted information, we also collect and process voluntarily provided information on areas of interest, birthday and postcode.

As soon as you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm your subscription, which you can cancel at any time using the corresponding link in the newsletter. We will then immediately delete your data that we have received in connection with the dispatch of the newsletter.

Data storage

We would like to point out that for the purpose of simplifying the purchasing process and for the subsequent processing of the contract, the webshop operator uses cookies to store the IP data of the connection owner, as well as the name, address and credit card number of the purchaser.

The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. No data will be transferred to third parties, with the exception of the transfer of credit card data to the processing banking institutions / payment service providers for the purpose of debiting the purchase price, to the transport company / forwarding agent commissioned by us for the delivery of the goods and to our tax advisor for the fulfilment of our tax obligations.

The data stored by us will be deleted once the purchasing process is terminated. In the event of a contract being concluded, all data from the contractual relationship will be stored until the end of the tax law retention period (7 years).

In addition, the data "name", "address", "goods purchased" and "date of purchase" are stored until the expiry of the product liability (10 years). Data processing is based on the legal provisions of § 96 para. 3 TKG and Art. 6 para. 1 point a (consent) and/or point b (necessary for the performance of the contract) of the DSGVO.

We work with remarketing campaigns

Unique clients of your website are anonymously registered via the URL The twyn universal tag is used to measure the behaviour of visitors to your website, to divide them into (target group) segments and to label (endow) them for remarketing campaigns.

Data protection:

The system has been implemented in accordance with the applicable data protection regulations and pays the utmost attention to the protection of data with regard to customers, consumers and the media.

Data is encrypted by twyn and only stored in machine-readable form in the cookie. By means of the cookie set, the unique client can be recognised for the anonymous, targeted display of advertising in the media network of twyn group. The cookies used by the twyn group do not store any personal information and are protected against access by third parties through encryption. The collected anonymous data is stored on a server of twyn group.

All information and data, including the information stored in the cookies of the website visitors, which is collected in connection with the use of targeting, is treated as strictly confidential.

Every internet user has the possibility to prevent the recording of user behaviour on a customer-specific basis by means of an opt-out function at].


Our website uses "cookies". These are small text files that are stored on your end device with the help of the browser. They cause no damage.

We use cookies to make the design of our website more user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognise your browser the next time you visit.

If you do not wish this to happen you can adjust your browser such that you are informed about the setting of cookies and can permit this only on a case-by-case basis.

Disabling cookies may limit the functionality of our website.